Monday, June 11, 2007

Midnight service calls.....

The A/C saga continues. It's still vibrating in the wall in my bedroom and is driving me and the cat nuts. So, I asked the builder's rep to get the service people back out there. Usually he's pretty good. Apparently, he told them to set up a time with me. They called me last Wednesday afternoon and said they had some available THEN to do the call, was I available? Ummm... let's see... I'm at work, I told them. Oh, they say. Can we, oh, I don't know, schedule an appointment time I ask. Okay, they say. All our mornings are taken. How about Friday after 3:30 I ask? Okay, we'll see you then, they say.

I called them before I left on Friday. Yes, I was still on the schedule. I treated myself and stopped by Corner Bakery on my way home (one sandwich is lunch and dinner for me). And, I waited. I called at 6:00 pm to see if they were coming. Yes, however, they have been running till 1:00 or 2:00 in the morning they say. (I'm not kidding). So I asked if I was expected to stay up until 1:00 in the morning for the technician. No, I'm jut telling you that's how late they've been running. All I could think to do was say thank you and hang up. Totally insane.

Here's the kicker. The technician called me at midnight to see if I was still available for the service call. Uh... no. What are they thinking!? How effective is a technician who's been working all day going to be? And, the unit is outside and it's dark! I'd rather him not be relying on a flash light in the dark. I could understand this if the unit weren't working, but it's working; it just has some issues.

Personally, I think the darn A/C unit was installed sloppily and they don't want to deal with it or me. And, I'm afraid they may have to cut into the sheet rock to do away with the vibration. I don't want that, however, if that is what has to be done, I certainly don't want them doing it at midnight. I won't even go into the safety factor of letting a strange person into one's home at midnight.

I'm very curious what the builder is going to do now.

1 comment:

BellWookie said...

There is no way they could have done anything with an a/c at 1 or 2 in the morning. That is completely & totally insane. Hoping they figure it out for you soon.